Melbourne June 2024 – August 2024

• PowerBI Reporting: Developed PowerBI reports, dashboards, and visualisations by performing data transformation, modelling and utilising DAX measures within PowerBI, ensuring accurate and actionable insights.

• Data & SQL: Conducted data investigations using SQL in SQL Server Management Studio, retrieving and analysing large datasets.

• Stakeholder Communication: Engaged with stakeholders to gather requirements, provide progress updates, and discuss insights from reports, assisting them to make informed decisions.

• Collaboration: Collaborated regularly with data engineers, data analysts, and business stakeholders to ensure accuracy of projects alignment with requirements.

• Automated Reporting Processes: Implemented automated data refresh schedules in PowerBI, ensuring access to up-to-date information.

• Azure Management: Utilised Azure to manage Active Directory (AD) groups, setting permissions for secure data access.

Melbourne March 2023 – June 2023

• Collaborated with team of three in developing Audience's fitness app backend, utilising cloud Firestore database and Node.js.

• Engaged with cross-functional teams, adhering to agile methodologies ensuring alignment with stakeholders' requirements and timely delivery of app features.

• Facilitated integration of user feedback loops, contributing to iterative improvements in application functionality, further enhancing product's market readiness.

• Assisted in creating and maintaining comprehensive technical documentation, streamlining knowledge transfer processes.

Achievement:

• Recognised by CEO for outstanding performance and quality of developed application, underscoring dedication and proficiency in meeting client requirements.

Melbourne July 2022 – Oct 2022

• Engaged Microsoft 365 to track student progress and analysed learning styles.

• Explained technical concepts in a non-technical manner through effective communication.

• Recommended strategies to enhance course comprehension, resulting in improved academic performance and 100% student satisfaction, showcasing problem-solving skills.

Melbourne Nov 2020 – March 2022

• Utilised customer service skills with a positive and can do attitude, interacting with customers in store.

• Employed communication and teamwork skills by working within diverse team members to streamline store operations.

• Demonstrated adaptability and problem-solving prowess by efficiently handling customer inquiries and resolving conflicts.

• Exhibited analysis and critical thinking to optimise inventory management, resulting in enhanced store revenue and advanced customer satisfaction scores.

Melbourne April 2022 – Nov 2022

• Exemplified ability to work under pressure, serving over 20 customers simultaneously.

• Revamped customer communication by engaging with patrons, addressing concerns promptly, and improving dining experience.

• Employed problem-solving skills to resolve conflicts and ensure a harmonious atmosphere, resulting in positive customer feedback and a welcoming ambience.

• Displayed adaptability and time management by efficiently handling multiple tasks during peak hours, enhancing overall service efficiency and customer satisfaction.